FAQ
Q
What payment methods do you accept?
A
We accept the following payment methods: Credit Cards, PayPal, and Amazon Pay.
Q
In what format will the sheet music be delivered?
A
To ensure you can enjoy performing the music immediately upon your purchase, all sheet music is available as an instant digital download in PDF format.
You may conveniently print the files at your home or via a local printing service.
Q
Could you tell me about the quality and reliability of the sheet music?
A
The composer associated with our label is an internationally recognized professional whose works are officially published and distributed by leading handbell publishers in the United States.
The sheet music we deliver blends an original, beautiful artistic vision with meticulous craftsmanship. We are dedicated to providing an enduring quality that musicians both within Japan and around the world can perform with complete peace of mind.
Q
What is the "Digital License Edition"?
A
A Digital License constitutes an official "permission of use," allowing you to experience and perform the digital content sold or distributed on this website with complete peace of mind, within the scope of our established guidelines.
This system grants purchasing customers the right to make copies and retain the files for their personal performance or listening enjoyment.
Please note that each page of the Digital License Version is embedded with an official authentication mark.
Q
Can I open the files on a smartphone (iPhone / Android)?
A
Yes, you can certainly do so.
For iPhone (iOS): The downloaded files will be saved in the "Downloads" folder within the built-in "Files" app.
For Android: Please check the "Downloads" folder inside your file management app, such as "Files" or "Files by Google."
If you wish to print the sheet music, you can also print it directly from your smartphone to a compatible printer.
Q
Is there a time limit or a restriction on the number of downloads?
A
Yes. Due to the system specifications of STORES, downloads must be completed within 72 hours of your purchase (up to a maximum of 3 times).
Please note that you will no longer be able to download the files once the link expires. We kindly ask that you save the data to your device (such as a computer or smartphone) as soon as possible after your purchase.
Note: In the unlikely event that your download period has expired, please feel free to reach out to us via the contact form.
Q
Can I print out and use the purchased sheet music PDF data?
A
Yes. For the Standard Version, you are permitted to make a single printed copy for your own use.
For the Digital License Version, you may print as many copies as needed, provided they are strictly for your own performance or for use within your personal performing ensemble. The same applies if you choose to perform while viewing the music directly on a digital device screen.
Q
Is it permissible to upload videos of our ensemble's performance to YouTube or social media?
A
Yes, you are most welcome to do so.
When uploading videos of your own performances (such as "cover videos") to video-sharing platforms that hold comprehensive licensing agreements with JASRAC—including YouTube, Instagram, and TikTok—no individual application to JASRAC or additional usage fee is required.
Please feel free to share your wonderful performances with complete peace of mind.
Q
May I share the downloaded data (PDF) with others, or upload it onto the internet?
A
We kindly ask that you refrain from distributing or sharing the downloaded data (PDF files and audio data) with third parties. Additionally, uploading or reposting these files onto the internet—including social media, video-sharing platforms, and cloud storage services—is strictly prohibited.
Q
Am I able to cancel my purchase, return the product, or receive a refund?
A
Due to the digital nature of our products, we are generally unable to accept cancellations, returns, or refunds once the payment transaction is complete. We kindly invite you to carefully review the title and details of the piece before making your purchase, ensuring you can shop with complete peace of mind.
Q
I have completed my purchase, but I have not received the email with the download link.
A
If you have not received the email, it may be due to one of the following reasons:
・The email has been automatically filtered into your spam/junk folder or the "Promotions" tab.
・The system email is being blocked by your domain-specific reception settings.
We kindly ask that you adjust your email settings to ensure that messages from @stores.jp can be successfully received.